Privacy Policy
Last updated: June 3, 2026
Better Veterinarians Pty Ltd (Australia) respects your privacy and handles personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Registered business details are available on request via Contact Us.
1. Introduction
This Privacy Policy explains how Better Veterinarians Pty Ltd (“we”, “us”, “our”) collects, holds, uses, and discloses personal information when you visit our website or use any of our services, including ACTS: AI Consultation Training Simulator.
2. Information We Collect
When you create an account or complete your profile
- • Email address, username, and password (passwords are stored in hashed form, not plain text)
- • First and last name, role, and profile preferences (where you choose to provide them)
- • Optional demographic fields (e.g. sex/gender, age group, year of study, intended use of ACTS)
- • Referral codes, institution or waitlist details if you submit them
- • Records of your acceptance of our Terms, Privacy Policy, and in-product data notices
When you use ACTS (including voice consultations)
- • Audio from your microphone during voice sessions, processed to enable speech-to-text and AI responses
- • Consultation transcripts, clinical notes you enter, and AI-generated client dialogue
- • Feedback, grading, OSCE-style scores, and progress data linked to your account
- • Usage and technical data (e.g. pages visited, features used, session timing, device/browser type, approximate IP address for security and analytics)
- • Voice-credit balance, subscription tier, and related account activity
ACTS is a simulated training environment. Do not enter real client, owner, or patient identifying information unless you are authorised to do so and understand the risks. We do not require real health records for training use.
When you pay for a subscription or contact us
- • Billing and subscription status processed via our payment provider (Stripe). We do not store full payment card numbers on our servers.
- • Information you send through contact forms, support requests, or email correspondence
3. How We Store & Protect Your Information
We store personal information on secure infrastructure with access limited to personnel and contractors who need it to operate the service. Measures include, where appropriate:
- Encryption in transit (HTTPS/TLS) for data sent between your browser and our services
- Hashed storage of account passwords
- Authenticated API access for account-specific data
- Monitoring and logging for security and abuse prevention
No method of transmission or storage is completely secure. You are responsible for keeping your login credentials confidential and notifying us promptly if you suspect unauthorised access to your account.
Consultation transcripts and feedback remain linked to your account so you can review and improve your skills. We retain information for as long as your account is active or as needed to provide the service, comply with law, resolve disputes, and enforce our agreements, after which we delete or de-identify it where practicable.
4. How We Use Your Information
We use personal information to:
- Provide, operate, and secure ACTS and our website
- Authenticate you and manage subscriptions, credits, and referrals
- Generate AI client dialogue, speech processing, feedback, and performance insights
- Communicate with you about your account, billing, security, or support requests
- Understand usage patterns and improve reliability, safety, and educational quality
- Comply with legal obligations and enforce our Terms
We may use de-identified or aggregated transcripts and usage data to improve ACTS, including AI model quality, scenario design, and veterinary education research. We do not sell your personal information to third parties for their own marketing.
Explorer (free) accounts may see third-party display advertisements on some pages. Paid tiers are intended to be ad-free. We do not offer rewards or account benefits in exchange for clicking advertisements.
5. Third Parties & Overseas Disclosures
We use trusted service providers to run our platform. They may process personal information on our behalf and, in many cases, store or process data outside Australia (commonly in the United States). Categories include:
- Cloud hosting and database infrastructure
- AI, speech-to-text, and text-to-speech providers used to power consultations
- Payment processing (Stripe)
- Website analytics (Google Analytics / Google Tag)
- Advertising (Google AdSense, for applicable free-tier pages)
- Email and contact-form delivery services
We take reasonable steps to ensure overseas recipients handle information consistently with this policy and applicable law. When you use third-party sites or services linked from our platform, their privacy practices apply separately.
6. Your Rights, Choices & Complaints
Subject to applicable law, you may request:
- Access to the personal information we hold about you
- Correction of inaccurate or out-of-date information
- Deletion of your account and associated personal information, where we are not required to retain it
- Withdrawal of marketing communications (service-critical notices may still be sent)
Submit requests via Contact Us. We may need to verify your identity before acting on a request. We will respond within a reasonable period as required by the Privacy Act.
If you believe we have breached the Australian Privacy Principles, contact us first so we can try to resolve your concern. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
If we become aware of a data breach likely to cause serious harm, we will notify affected individuals and the OAIC as required by the Notifiable Data Breaches scheme.
7. Cookies & Similar Technologies
We use cookies and similar technologies to operate our website, remember preferences, measure traffic, and (for free-tier users) display advertisements.
- Essential cookies — required for login, security, and core simulator functionality.
- Analytics cookies — we use Google Analytics (via Google Tag) to understand how visitors use our site. Data may be processed in the United States.
- Advertising cookies — we use Google AdSense on some pages. Google and its partners may place and read cookies or use similar identifiers to serve and measure ads. See How Google uses information from sites that use its services.
Where required by law (including the European Economic Area and United Kingdom), we request consent before non-essential cookies such as personalised advertising and analytics. You can change your choice via the cookie notice on our site or your browser settings. Essential cookies (e.g. login/session security) cannot be disabled if you wish to use authenticated features.
To opt out of certain Google advertising personalisation, visit Google Ads Settings.
8. Children’s Privacy
Our services are intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us personal information, contact us and we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when changes take effect. Material changes will be communicated by updating this page and, where appropriate, by email or in-product notice. Continued use of the service after changes take effect constitutes acceptance of the updated policy, subject to your rights at law.
Thank you for trusting us with your information.